AT&T already has an insurance plan for iPhones that are lost or misplaced. This insurance allows smartphone owners to track the location of their device, and even deactivate it within a couple of seconds.
The feature has been further expanded, due to the increase in mobile theft and user complaints. Now AT&T has a database of phones that are missing or stolen.
Here is the complete FAQ:
– What’s does the database contain?
The database has information related to smartphone — model of the device, time it was stolen, and time the complaint was registered by the user, etc.
– How does this work?
First, a smartphone owner complaints to AT&T about his/her lost smartphone. Then AT&T records and loads all the information into this database.
– What information should be provided?
User has to provide the IMEI number of the smartphone that is lost, misplaced, or stolen to AT&T.
– What’s the use of the database?
Storing the information of the smartphone in this database ensures that the phone is locked forever. This means that no one can use your device.
In other words, your phone is bricked (deactivated). See also: Deactivating lost Nokia phone.
– What’s the use of deactivating my lost phone?
Your photos, important emails, logged in details, browser history, apps, etc. will remain locked. No thief can have access to any of this information.
– Can the phone be reactivated?
AT&T ensures that once the phone is locked and the information is stored in the database, it is locked permanently. Ask them to revoke your suspended your account.
– How to report lost or stolen mobile phone?
There are two options:
- Call Customer Service at 1-800-901-9878 (Pay As You Go) or 1-866-499-7888 (Pick Your Plan) and advise them your phone has been lost or stolen and you need to suspend your account.
- You will also need to cancel any AT&T Mobile Purchases subscriptions you have on your account by contacting Customer Service at 1-800-901-9878.